As the needs of our photographers grow, we continue to implement more efficient ways of handling your support requests to guarantee you receive the utmost customer service from our support team.
We know your time is valuable, so Simplephoto Support will be shifting to a modified phone support structure. For the quickest response, you can now schedule a phone or Zoom meeting with a customer success representative using our new Submit a Support Request link found in the Help tab of your Simplephoto Dashboard. Requests submitted in this manner will be seen and responded to first by our support team.
Throughout your Simplephoto Photographer Control Panel, you will now see a handy dialogue icon in the bottom right corner that will take you directly to relevant documentation in our help center. You can also send an email straight to our team if you have any additional questions. We will continue to make every effort to respond to all inquiries within one business day.
We appreciate your patience as we implement these new support options. Please visit our support procedures help file for more information. If you have any questions or concerns, please do not hesitate to reach out to us.