SimplePhoto Help Center

Check out our redesigned and improved help center! These documents are designed to assist you, the photographer, in setting up your account, making the most of all that SimplePhoto has to offer and to provide you with a complete self-service support option. If you can’t find an answer, you can submit a ticket with your questions to our knowledgeable support team. Click the Help tab in your SimplePhoto account, or Click Here.

Quick order and gallery search

You can now easily find an order or a gallery using quick search features at the top of the Photographer Dashboard.  Type a SimplePhoto Order ID into the "Order ID" field to pull up an online order.  Type a gallery password into the "Gallery Password" field to quickly locate a gallery for editing.

Usability improvements to multi-pose packages

Customers will now see an "Add to Cart" button when all package products have been populated.  When this button is clicked, the package will immediately be added to the customer's cart.  If package add-ons are present, the customer will then see the add-ons screen.  If the customer then clicks on either the "Checkout" button or the cart link in the upper right hand corner or the "Proceed to Checkout" button in the center of the screen, they will be directed to shopping cart review screen.

These updates will help reduce confusion that currently occurs if a customer completes their package, clicks the "Proceed to Addons" button, then ignores the “Proceed to Checkout” button and clicks the "Checkout" button or the cart link in the upper right hand corner.

Usability improvements

  • When a customer adds a product to their cart, customer will see a temporary flash message (such as "Added: (1) 8x10 Color Portrait") to indicate that the product was added successfully. The "In Your Cart" section will no longer appear.
  • Photographers who use the "Guestbook" feature and price lists with yearbook poses will notice that the guestbook email form now appears before the yearbook pose selection screen.  Also, the message that appears above the guestbook email address form is now customizable in the "Email Marketing Settings" screen.

New Prepay Data export type

When downloading order data for a Prepay event, there is a new Export Type option labeled "Product Codes in one column, text entry fields in separate columns".  This download format is helpful for studios who want text entry fields (commonly First Name, Last Name, Grade, etc) in their own columns and package selections in a single column.

Standalone Products

There is now a "Standalone" checkbox for Lab Products.  This setting is checked by default.  If this setting is unchecked, customers will not be able to checkout unless other products are added to the cart.  Uncheck the "Standalone" checkbox on products such as a background selection and retouching products to require another price list product to be purchased. 

"No Pose" Package Products

Package products can now be added with a "No Pose" option.  This feature can be helpful when products like specialty packages or frames are included as part of a multi-pose package.  When adding a package product, choose the type "No Pose".  'No pose' products can be present in fixed and variable packages.  

Green screen improvements

When Green Screen Background options are present in a SimplePhoto 2.0 price list, customers are able to simultaneously preview their green screen images on different background and choose the background choice that will be added to their shopping cart.

Unlike SimplePhoto's classic Green Screen Preview Module, labs (and phototographers with the ability to edit Lab Products) are able to upload background images themselves.

View instructions for setting up Green Screen Background options in your price list.